General FAQ

These are some questions commonly asked about The Sixth Floor Museum. Don’t see your question? Please email

When is the Museum open?

The Museum is open 10 a.m. to 5 p.m. Wednesday through Sunday. Timed tickets must be purchased in advance.

How is the Museum disinfected?

The entire museum is cleaned and disinfected every morning. Every two hours, the operations team uses the disinfectant Triad III (quaternary-based, heavy duty alkaline cleaner and disinfectant designed for use in healthcare, education, lodging and commercial facilities) and disinfects touchpoints (door handles, elevator buttons, interactives, counter tops, buttons, and handrails, etc.). As an added safety factor, the Museum has several hand sanitizer foam stations with 70% alcohol (CDC recommends a alcohol content of 60% or greater). Signs have also been posted in restrooms and other spaces to share best practices to avoid spreading the coronavirus or other germs.

Is the Museum accessible by public transportation?

Yes! The Museum is three blocks west from West End Station, which connects to all DART lines, and five blocks north of Union Station, which connects to the TRE to Fort Worth.

See this page for maps.

Who owns the Museum?

The Sixth Floor Museum is a 501 (c)(3) nonprofit organization operated by the Dallas County Historical Foundation.

Why is it called The Sixth Floor Museum at Dealey Plaza?

A sniper’s perch and rifle were found on the sixth floor of the building after the assassination of President Kennedy. The Museum’s core exhibit is housed on the sixth floor.

Why does the Museum charge admission?

The Museum is a nonprofit organization and revenue earned through admission sales supports delivery of our mission.

I have a ticket without an entry date and time. Will you accept it?

The Museum issues both timed tickets and vouchers. Tickets are valid only for the date and time stated. Vouchers are exchanged in the Visitors Center for timed tickets. The Museum will not accept vouchers or tickets that have passed their expiration date or contain no expiration date.

Was the Kennedy family involved with the creation of the Museum?

No. However, much care has been given to creating a museum that is respectful of the subject matter.

Does the Museum attempt to answer some of the lingering questions surrounding the assassination?

The goal of the Museum is to recount, as accurately as possible, the history of the assassination, and to identify the major areas of controversy as well as recent developments.

Has the content of the exhibition changed as new information on the assassination is disclosed?

The exhibitions are regularly reviewed and updated, and new information and artifacts are added periodically.

How long does it take to go through the Museum?

John F. Kennedy and the Memory of a Nation – our core exhibit on the sixth floor – is a self-guided experience. It takes about 90 minutes to go through the exhibit. The seventh floor occasionally holds temporary exhibits, and exploring those will add a bit of time to your Museum visit.

Is photography allowed in the Museum?

Unless restricted by contract or curatorial discretion, non-flash photography is permitted on the sixth and seventh floors and in the Visitors Center. Images are for personal use only. No person may sell, distribute or broadcast any photographs, recordings, audio or visual made while in the Museum without prior written approval.

Are the tour guides, salespeople and other vendors in Dealey Plaza employed by the Museum?

Dealey Plaza is a city property, owned and maintained by the City of Dallas. The Sixth Floor Museum staff are not present in the plaza or adjacent properties, and the Museum is not associated with vendors present in or around Dealey Plaza.

How do I obtain permission to reproduce and use text, images, audio or video clips, or other content on this website or from the collections of the Museum?

Permission to reproduce content from this website or from the Museum’s collection must be obtained in writing from the Museum. Requests to reproduce material may be submitted online using the Rights and Reproductions Request Form.

Please refer to the website Terms of Use for more information on linking and other uses allowed under fair use.

Does the Museum donate tickets to other nonprofits for fundraisers or charitable events?

The Museum is a nonprofit organization with limited resources dedicated to preserving and interpreting the life and legacy of President John F. Kennedy. The Museum is not able to give away tickets, provide donations for auctions, or otherwise support organizations, groups or individuals for fundraising purposes.

How can I cancel my recurring donation?

You may cancel your recurring donation by calling 214-389-3047 or emailing